Q: How do I view these tours? Do I need special software?
A: There is no need to download plug-ins to view the 360-degree images. If you have a Java-enabled Web browser, you will be able to see Alfred University's 360-degree tours.

Q: How long do I have to wait for the images to load?
A: On average, with a 28.8 modem, the images should load in about 30 seconds.

Q: Do I need a particular version of a Web browser or operating system for a PC user to view the images?
A: For the best results, we recommend you upgrade your browser to at least Internet Explorer 4.01, Netscape 4.05 (or more recent versions) on Windows 95, 98, or NT. These provide the best support for the Java programming language used for Alfred University's tours. The tours will display universally on all Internet browsers, including WebTV, and hand-held devices running Windows CE.

Q: Do you recommend any Web browsers or operating systems for Mac users viewing the images?
A: For the best results, we recommend you upgrade your browser to at least Microsoft Internet Explorer 4.5 on MAC OS 8.5. This provides the best support for the Java programming language used for Alfred University's tours.

Q: I use AOL to access your Web site and I'm having problems viewing virtual tours. Can you help me?
A: There are two primary versions of AOL, the 16-bit version which was used primarily by computers running Windows 3.X, and the 32-bit version which runs on Windows 95, 98 and NT. AOL 32-bit version users will be able to see our full-featured virtual tour, while AOL 16-bit users will be able to see our basic virtual tour. If you wish to upgrade to the 32-bit version of AOL, type in the AOL keyword "Upgrade" from within AOL.