The Wellness Center is staffed by a multidisciplinary team dedicated to caring and promoting wellness as a foundation for health, personal growth and success at Alfred University.
Jump to: Information for Incoming Students (Required Health Forms)
The Wellness Center aims to enhance the well-being and success of our diverse student body and university community by providing culturally-competent, ethical and research-based best practices. We function as collaborative and inclusive center, integrating health and counseling services, as well as prevention and education for a holistic approach to wellness. We maintain the highest standards of care by prioritizing professional development for staff, providing developmentally appropriate supervision of our trainees and contributing to research as scholars in our disciplines.
The Wellness Center is located at 19 Park Street in Alfred, on the corner just past Herrick Library and the Saxon Inn.
Monday-Friday: 8:30 am-4:30 pm (closed from 12:00-1:00 for lunch) during the academic year.
NASPA's Culture of Respect Program
Alfred University took part in NASPA’s Culture of Respect’s two-year pilot program on sexual violence prevention efforts on our campus. Culture of respect builds the capacity of educational institutions to end sexual violence through ongoing, expansive organizational change. Having completed the program, we can now proudly and officially call our institution alumni of the program.
JED Campus is a signature program of The Jed Foundation (JED) designed to guide schools through a collaborative process of comprehensive systems, program and policy development with customized support to build upon existing student mental health, substance use and suicide prevention efforts. Alfred University has proudly earned the JED Campus seal.
Accessing Counseling Services
To schedule an appointment, please call the Wellness Center front desk at 607-871-2400. If you have seen a counselor in the past, you can also reach out to them directly.
After scheduling your appointment, you will receive a confirmation email containing a series of consent forms. You must complete the documentation and upload forms here before your scheduled appointment time.
Emergencies and after hours
If you are experiencing a life threatening emergency, please call 911 or go to the nearest Emergency Room. If you are experiencing a mental health crisis/emergency and are a student residing on or near campus, please contact your RA, RD or Public Safety at 607-871-2108.
You may also call the National Suicide Prevention Hotline at 800-273-8255 or go to the nearest emergency room.
College is stressful and the COVID-19 pandemic has only increased feelings of depression, anxiety, loneliness, trouble focusing and low motivation. Counseling services is ready to help.
The Wellness Center is providing all mental health services, except in the case of emergencies, using confidential tele-mental health software as part of campus-wide efforts to keep students, faculty and staff safe and healthy.
If you are experiencing a mental health emergency, please call or visit the Wellness Center to speak to a clinician. See the information about Crisis Support Services for more information. Anyone concerned about a student’s mental health is strongly encouraged to contact the Wellness Center. Please know that Wellness Center staff are unable to tell you anything specific about anyone receiving treatment but will provide general help and information if it is appropriate.
To support students needing a quiet and private space, consistent internet, or a device with a web camera for their counseling sessions, the Wellness Center has two private rooms and a laptop available. Call the Wellness Center at 607-871-2400 to set up an appointment for any of the following services or to reserve a room for an appointment. Please also reach out if you would like help connecting to counseling services closer to home or have other questions.
Confidential Services Available to Students
1 Session/ Duration 30-45 minutes
Informal consultation meetings with a counselor focus on answering questions about services provided at the Wellness Center. They could also include potential referrals to other departments that provide student support or to community resources, depending on the need. Students do not need to complete intake forms for a consultation.
Single Session Therapy (SST)
1 Session/ Duration 60- 90 minutes
These one-time sessions are for targeting an immediate concern. The counselor works with the student to help them use their strengths and skills to problem solve and find resolutions or ways to cope with current issues. The goal with Single Session Therapy (SST) is to complete counseling goals within one session. Students will need to complete intake forms before the session.
Crisis Support Services
Crisis support services are available during business hours of the Wellness Center (M-F, 8:30-4:30). These services are for students experiencing urgent situations that require immediate support. Some examples could include acute symptoms of depression, anxiety/panic, suicidal ideation, thoughts of harming self or other people, experiencing a traumatic event, recent death/ loss of a family member or friend, or after experiencing sexual assault or sexual violence among others. The goal is to assess immediate needs and concerns, make sure the student is safe, and work together to identify next steps for ongoing support, if needed. Students who present with non-urgent concerns will be encouraged to schedule an initial appointment for short-term or single session therapy. If a student is experiencing crisis after business hours, they should contact their RA, RD, or public safety if they are on campus, or call 911 or the National Suicide Prevention Hotline at 1-800-273-8255.
2-3 Sessions/ Duration 45 Minutes
These sessions are offered by the Health & Wellness Coordinator. A holistic approach to overall wellness is utilized to explore a student’s primary goals. Wellness education is also provided to inform and resolve a student’s presenting concerns in a timely manner. Topics can include, but are not limited to, self-care routine, sleep hygiene, motivation, mindfulness practices and stress management. Students will need to complete intake forms before the first session.
Individual Therapy Sessions
Sessions TBD/ Duration 45 minutes
The Wellness Center provides individual counseling sessions to students throughout the semester. Counselors utilize a short-term therapy model to provide the optimal amount of support to students given the limited time within each semester. Short term therapy’s main focus is to help students effectively manage current stressors, or to make a desired change. Challenges can vary from person to person, so the duration of counseling treatment will vary depending on the student’s needs. The counselor and the student collaborate together to establish goals to accomplish within sessions. Ongoing assessment of goals helps gauge the effectiveness of treatment. Students will need to complete intake forms before the first session.
Sessions TBD/ Duration 60- 90 minutes
Group counseling is a powerful process that involves meeting with a group of individuals who all face similar problems. Sessions, facilitated by one of the counseling staff, provide a supportive environment to discuss concerns and issues, while working collectively to find resolution. Groups can range from 5 to 10 people and each session varies in length from 60-80 minutes dependent on the type of group. Though the group process may be new to some, there can be advantages to being part of a therapy group that individual counseling cannot provide. Group sessions offer additional support and an understanding that you are not alone in the issues you’re facing, as well as the opportunity to share and receive different perspectives. Students will need to complete intake forms and meet once individually with a counselor to join group counseling.
Wellness Education Group:
Through education and discussion, group members will learn practical and positive skills to improve self-awareness and ability to create healthy changes as they move towards a life of overall wellbeing. This group is run by the Health & Wellness Coordinator. The topics for the four-week group include Self-Care; Motivation; Assertive Communication and Boundary Setting; and Relaxation Techniques.
Dialectical Behavioral Therapy (DBT) is a skills-based therapeutic approach that provides individuals with new skills to manage painful emotions and decrease conflict in relationships. This six-week group will introduce tools and techniques in the areas of mindfulness, emotion regulation, distress tolerance and effective communication, and will offer a safe and supportive space for students to practice these skills.
Life Skills Group:
Navigating social experiences with others can be overwhelming. In this group, students can have an open space to discuss these concerns and gain skills to feel more confident in future social situations with others. Some topics explored throughout the six-weeks of group meetings will be what assertive communication looks like, navigating new interactions as well as what healthy boundaries are and how to establish them.
Acceptance and Commitment Therapy (ACT) has been proven to help with test anxiety, social anxiety, depression, obsessive-compulsive disorder, PTSD, anorexia and substance abuse. Over the course of seven weeks, ACT group will focus on skills to help build a meaning-filled life and handle painful thoughts and experiences that are out of our control.
Intake Session: 60 minutes
Follow-up sessions: 30 minutes
Psychiatric services are provided at the Wellness Center through an out-sourced community provider. The provider meets with students during the fall and spring semesters for evaluation and medication management. The provider is available every other week for telehealth appointments. Referrals to psychiatric services are provided by Wellness Center counselors in collaboration with ongoing counseling services.
Note: Payment for counseling services is included in tuition fees and counseling is available to all current students at no additional cost. However, since psychiatric services are offered through a community provider, there are additional fees for appointments which can be charged directly to your student account.
First visit: $45
Half-hour follow up visits: $30.
Educational programs and workshops are offered each year. They can be tailored to various settings, including residence halls, classrooms, clubs and other organizational meetings, lecture halls, and virtual locations. Programs on stress management, self-care, sexual violence prevention, alcohol and drug education, and eating disorders are some examples of programs that have been offered in the past..
Counseling services are available at no additional charge beyond tuition and fees to all Alfred University students during the academic year. If counseling services are desired during the summer, a referral can be made for you.
The staff of the Wellness Center is personally, professionally and ethically committed to upholding and protecting the privacy of our students. Limits to confidentiality include if you are a danger to yourself, a danger to others, you report that a child or a vulnerable adult is being abused or neglected, or if subpoenaed by the court.
Note for Incoming Students
**All required documents must be received by July 15 or a hold will be placed on your student account.
Required Health Forms
- Required Health Forms
- Proof of Health Insurance Form (Domestic)
- Health Insurance Waiver Form (International)
- Meningitis Vaccine Fact Sheet
- Religious Exemption to Immunization Form
- High School, Downstate, Off Campus and Summer School Student Immunization Form
- Consent for Release of Confidential Information
New York State requires proof of immunization which must be received by the Wellness Center before students can register for classes. If you require an exemption, please submit your request to the Wellness Center.
Immunization Health RecordsTo obtain a copy of your immunization record, please download the Health Services Records release form. Mail the completed release form to:
Attention: Immunization Records
19 Park Street
Alfred, NY 14802
Your immunization record will be mailed to you at the address indicated on the release form. The Wellness Center agrees to send immunization records to you within 30 days of receiving your request.
The Wellness Center will mail your Immunization records directly to you. Since you may need to send your immunization records to other institutions, be sure to keep a copy in a safe place. Federal HIPAA laws prevent us from faxing them or forwarding immunization records. It is your responsibility to forward these records to other schools, employers, etc.
Copies of health records are destroyed after 10 years of absence from Alfred University. If you are requesting copies of health records other than Immunization Records, please contact the Wellness Center.
Emergency Medical Care
If you are experiencing a life threatening emergency, please call 911 or go to the nearest Emergency Room. If you are experiencing a mental health crisis/emergency and are a student residing on or near campus, please contact Public Safety at 607-871-2108 or your Resident Director.
Additional options for after-hours assistance include the Allegany Mental Health Association 24 hour crisis line at 1-888-448-3367 and the National Suicide Prevention hotline at 1-800-273-8255. You can also text HOME to 741741 for the crisis text line.
Ambulance transports are provided at no cost from the Alfred Community to Hornell or Wellsville.
St. James Mercy Hospital
411 Canisteo Street
Jones Memorial Hospital
191 North Main Street
For non-emergency but more urgent matters, visit:
UR Medical Urgent Care
7309 Seneca Rd N Suite 103
Hornell, NY 14843
Hours: 10AM - 8PM
Mental Health Resources
Review our robust Mental Health Resources page for links to helpful information on a variety of mental health concerns.
All registered undergraduate students and graduate students (matriculating and non-matriculating) attending Alfred University are expected to carry health insurance. Alfred University does not offer health insurance at this time. For assistance in finding a plan that will meet your needs, please contact us.
All International students are required to enroll in the plan unless they provide proof of adequate coverage prior to their arrival on campus.
The Wellness Center offers a multidisciplinary team of physicians, nurse practitioners, registered nurses and administrative support staff who provide a wide range of services. If you require long term or complex care, you'll be referred to appropriate providers or agencies as warranted.
Excuses for Illness
The Wellness Center does offer documentation of illness to interested students. Wellness Center staff only provides verification of appointments actually attended at the Wellness Center, not proof of illness without Wellness Center treatment. You may use this documentation when discussing class or work absences. It is the decision of faculty and employers on how to deal with missed class time and any necessary arrangements for making up missed work.
With a request from your health care provider, Health Services may obtain your lab specimens (ex. blood, urine) and process them through St. James Mercy Health's laboratory.
Your health care provider must complete the following form: Lab Work Obtained at Health Services External Provider Form. This required form ensures that your lab results will be communicated directly to your health care provider. The form can be faxed to the Wellness Center office at 607-871-2631. The form may also be mailed or hand delivered; the Wellness Center must receive this form before your appointment is scheduled.
Appointments (607-871-2400) are required for the lab specimens to be obtained at the Wellness Center. This service is available Monday through Thursday, AM-PM. There is a venipuncture fee for blood draws, which can be billed to your AU student account. Fees for the actual laboratory tests are billed through St. James Mercy Health.
Some laboratory tests require specific handling and must be done in a laboratory setting. For those needs, you may contact St. James Mercy Health Laboratory at 607-324-8080 or Jones Memorial Hospital Laboratory at 585-593-4072 for more information.
There are no charges for office visits to the Wellness Center with the exception of Psychiatric Consultation visits. Nominal charges are made for lab tests, injections, special treatments and medications. Students who require specialists or emergency care are referred to the general hospitals in neighboring Hornell or Wellsville. You still maintain the right to choose a health care provider or place of hospitalization and must assume all financial obligations for off-campus medical/surgical care.
Kimberly O'Rourke, Office Manager
Kim has been employed at Alfred University since 1990. She was the recipient of the Outstanding Support Staff of the Year award for 2003-2004. Kim enjoys meeting new students and collaborating with other Student Affairs Offices to provide programming.
Kim loves to horseback ride, being outdoors and spending time with her two daughters.
Susan Hendee, Assistant Director
- Licensed Nurse Practitioner in Adult Health
- Board Certification in Geriatric Nurse Practitioner, American Nurses Association
- Member of the Hospital Medicine Team, Strong Memorial Hospital
- MS, Nursing, Nazareth College of Rochester
- BS, Nursing, Nazareth College of Rochester
- Honor Society of Nursing, Sigma Theta Tau
- CPR Certified
- ACLS Certified
- Primary care
- Patient Education
- Preventive Care
- Member, American College Health Association
- Member, American Nursing Association
Bridget Buono, RN
- Licensed Registered Nurse
- AS, Nursing, Alfred State College
- CPR certified
- Infection Control
- Health Promotion
- 24 years of Surgical Experience
- American College Health, member
- American Nursing Association, member
- Alumni Association HHS
Jenny DeSanto, Medical Office Assistant
Jenny joined the Wellness Center in 2017. She brought with her 20 years of experience working as a patient service representative and financial counselor. She has extensive customer service, scheduling and billing experience in a medical setting to include mental health and substance abuse programs.
Jenny enjoys interacting and connecting with the students she serves. She enjoys spending time with her family, reading, attending concerts, kayaking and traveling.
Emma Wolf, Counselor
Emma is an Alfred University alumna, receiving her MS in Mental Health Counseling from the CACREP accredited program at AU. She also has an undergraduate degree in Fine Arts from Keuka College. Emma is a Nationally Certified Counselor under the NBCC and licensure eligible in NY state.
Emma’s previous role was in community behavioral health as a senior counselor at Loyola Recovery Foundation’s Inpatient Chemical Dependency Unit. There Emma specialized in assisting clientele dealing with substance use disorders or co-occurring mental health disorders. She includes primarily cognitive behavioral therapy, motivational interviewing and solution-focused techniques in her therapeutic process with clients. She has interest in the use of active art-making and the creative process to improve mental health concerns as well as create emotional growth. Emma has avid interest in traveling, trying new foods and staying active.
Pamela Jones, NP
Pam has worked in a variety of settings including hospital, Home Care and Education
- BSN Alfred University
- MSN Community Health, Clinical Nurse Specialist, University of Rochester
- FNP St. John Fisher College, Rochester, NY
- Women’s Health
- Community Health
- Maintaining people at home
- American Academy of Nurse Practitioners
- Sigma Theta Tau Nursing Honor Society Charter Member and Past President
- Phi Kappa Phi
- Certification by AANP
Kara Taylor, Counselor
Kara is an NBCC Nationally Certified Counselor and received her M.S. in Mental Health Counseling from Alfred University. She received her undergraduate degree from SUNY Purchase with majors in Film Studies and History. Prior to pursuing a career in mental health, Kara lived and worked abroad for several years teaching English as a second language before returning to the US and working as a technical writer and editor.
Kara has a passion for working with young adults and supporting students through the challenges unique to the college experience. Her approach to therapy is integrated and client-centered, applying elements of cognitive behavioral therapy, solution-focused, psychodynamic, and humanist/constructivist therapy to best meet the needs of individual students. In her free time, Kara enjoys playing guitar, skiing, and working toward therapy dog certification with her dog, Winnie.
Dr. Steven Collins, Medical Chief
What services are available?
We offer a variety of mental health services to meet the needs of the AU community. Due to the COVID-19 pandemic, all services are via Zoom, including:
- Intake and evaluation
- Individual one-on-one counseling
- Group counseling (details TBD)
- Wellness consultative services
- Crisis intervention services
- Psychiatric evaluation and medication management
- Psycho-educational programming
How do I know what services are right for me?
Our staff are committed to ensuring that you get the help that best suits your needs. During your initial appointment for the semester, you will discuss your situation with the staff member conducting the intake and work together to make a plan for the best path forward. This might mean individual therapy, group therapy, or even a one-time consultation session.
How does Zoom counseling work?
Sessions are conducted using encrypted Zoom software. After scheduling your appointment, you will receive a confirmation email containing a Zoom link to connect with the counselor or wellness coordinator. Sessions are conducted in a private space to ensure privacy and confidentiality.
What if I can’t find a private space in my room to do a therapy session?
We will have two “Zoom rooms” available in the Wellness Center building which students can use if they have privacy concerns. Rooms will be equipped with teleconferencing capabilities for your use, or feel free to bring your own laptop. When scheduling your appointment, please let our staff know if this is a need, so we can reserve the space for you. Please note that space is limited and subject to availability.
I would prefer to meet with a counselor in person. What should I do?
For the time being, all counseling services will take place over Zoom. If there are any COVID-19-related developments that make it safer for visits to happen in person, we will update our plans accordingly.
What if I’m experiencing a mental health crisis?
If you experience a crisis during business hours (Monday-Friday, 8:30am-4:30pm), please call the Wellness Center at 607-871-2400 to be connected with the clinician on duty.
If you are experiencing a crisis outside of business hours, please call Public Safety at 607-871-2108 and they will connect you with a counselor on-call.If you are experiencing a life threatening emergency, please call 911 or go to the nearest Emergency Room.
If you or a friend experiences sexual assault or any form of sexual misconduct, we encourage you to tell someone about it and seek help. We are the only office on campus that is bound by confidentiality. However, you have choices about who you disclose information to and what services you want to access. The staff at the Wellness Center can help you with these decisions and support you throughout the process.